Modern Slavery Statement

Illustration representing a zero-tolerance approach to modern slavery and human rights protection.This Modern Slavery Statement sets out our commitment to preventing modern slavery, human trafficking, forced labour, and exploitation in every part of our operations and supply chains. We recognise that modern slavery risks can exist in many sectors and geographies, and we take a zero-tolerance approach to any form of abuse, coercion, debt bondage, or child labour. Our position is clear: no business objective justifies exploitation. We expect all colleagues, contractors, and business partners to uphold the same principles and to act with integrity, respect, and accountability.

Our policy framework is designed to identify and reduce risk through prevention, detection, and response. We carry out due diligence on suppliers and partners before engagement and continue monitoring throughout the relationship. This includes assessing country risk, sector risk, labour practices, wage compliance, recruitment methods, and document verification where relevant. We also require suppliers to confirm adherence to our anti-slavery standards and to maintain records that support lawful employment practices. Where concerns arise, we investigate promptly and take corrective action, including suspension or termination of the relationship if necessary.

Illustration showing supplier due diligence and ethical labour monitoring.We reinforce our approach through training, internal controls, and clear governance. Managers responsible for procurement, operations, and people functions receive guidance on recognising warning signs such as restricted movement, retention of identity documents, abusive supervision, or unusual recruitment fees. Our slavery and human trafficking controls are reviewed against legal requirements and good practice so that our response remains effective. We also work to ensure that hiring decisions and supplier selections are based not only on commercial value, but also on ethical conduct and human rights performance.

Reporting concerns is a vital part of our prevention strategy. We provide reporting channels that allow workers, suppliers, and other stakeholders to raise issues safely and in confidence. Reports may be made without fear of retaliation, discrimination, or negative consequences. Allegations are treated seriously, investigated with discretion, and escalated where appropriate. We are committed to protecting whistleblowers and to ensuring that any person who raises a concern in good faith is supported throughout the process. Transparency and trust are essential to identifying hidden risks.

Illustration depicting a workplace report channel for raising concerns confidentially.Supplier audits form a central part of our oversight model. We conduct audits based on risk, with higher-risk suppliers receiving closer scrutiny. Audits may include site visits, worker interviews, document checks, payroll reviews, and assessment of recruitment and accommodation practices. Findings are documented, tracked, and followed up until remedial actions are completed. Where a supplier fails to meet our standards, we require an improvement plan with deadlines and measurable outcomes. If serious breaches are identified, we reserve the right to disengage. This ensures our modern slavery policy is backed by practical enforcement.

We also recognise that modern slavery risks can change over time, particularly where supply chains expand, labour shortages occur, or sourcing regions shift. For that reason, our risk assessment process is ongoing rather than static. We review new suppliers, subcontracting arrangements, and labour providers to ensure that our standards continue to be applied consistently. In addition, we encourage open dialogue with business partners so that issues can be identified early and resolved before harm occurs.

Illustration showing ongoing supplier audit and compliance review.Our commitment extends beyond compliance. We aim to promote fair treatment, lawful recruitment, and dignified work across the supply chain. This includes discouraging recruitment fee abuse, ensuring working hours are managed responsibly, and supporting suppliers to improve labour practices where needed. We believe that ethical sourcing strengthens resilience and reduces operational risk. By embedding anti-slavery principles into governance, procurement, and performance management, we help create a business culture where exploitation is not tolerated.

To maintain accountability, the statement is subject to an annual review. Each year, we assess the effectiveness of our controls, consider findings from audits and investigations, and update our actions in light of emerging risks, legal developments, and operational changes. This annual review allows us to strengthen our modern slavery measures and refine our approach to prevention. Any significant lessons learned are incorporated into training, supplier requirements, and oversight procedures so that continuous improvement remains central to our response.

Illustration representing annual review and continuous improvement in anti-slavery practices.We remain committed to continuous vigilance and responsible business conduct. Our zero-tolerance policy is not a symbolic statement; it is a practical commitment that guides decisions at every level of the organisation. Through supplier audits, confidential reporting channels, and annual review, we seek to identify risks early, respond effectively, and uphold human rights. Respect for people is a core expectation, and we will continue to strengthen our modern slavery response wherever improvement is needed.

Richmond Upon Thames Cleaners

A Modern Slavery Statement outlining zero tolerance, supplier audits, confidential reporting, and annual review to prevent exploitation across operations and supply chains.

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What Our Customers Say

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4.9 (10)

I highly recommend Cleaner Richmond upon Thames. The team was reliable, punctual, and provided thorough, high-quality cleaning. They were respectful and considerate, and my home feels more comfortable than before.

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J

Very impressed by their promptness. The professionals who attended were wonderful--highly skilled, friendly, and reassuring. The cleaning was thorough and we'll definitely return if necessary.

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J

I was impressed by the professionalism from my first contact through to the finished window job. Staff were inviting and pleasant. I'd definitely suggest them for a job well done.

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B

Regularly, our cleaner provides an excellent standard of service.

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S

Such a wonderful job! Our carpets are spotless and fresh, and your technician went above and beyond in explaining the cleaning process. We were so impressed by the professionalism shown and the excellent results.

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A

The quick cleaning service and prompt follow-up from CleanersRichmonduponThames are much appreciated.

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S

Our home was cleaned by a very professional lady who put great care into her work. She completed all tasks thoroughly in three hours. A true representative of Cleaner Richmond upon Thames's values.

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D

Very satisfied with CleanersRichmonduponThames's service. The crew was punctual, courteous, and organized. They cleaned thoroughly, paying close attention to small details, and ensured everything was perfect.

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J

I booked an end of tenancy clean with Cleaners Richmond upon Thames and was thoroughly impressed. The cleaner was punctual, efficient, and left my flat spotless. Even my landlord praised the quality of the cleaning!

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K

Chose Cleaning Services Richmond upon Thames for a deep clean prior to our event and they delivered exceptional service. Everything was perfect thanks to their hard work. Thank you!

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